Shipping Policy
Processing Time
Processing time is the time it takes us to process you order once you have completed checkout.
| Product | Processing Time |
| Stickers | 3 working days |
| Notebooks | 5 working days |
| Planner Clips | 3 working days |
| Planner Pouches | 3 working days |
| Stationery Boxes | 3 working days |
During sales (eg. Labour Day, Black Friday, Christmas Sales) we may need to increase our processing times so please check back here for updates.
UK Shipping Rates and Estimates
Shipping time is the time is takes for your order to arrive once we have prepared it (see processing times above). Shipping costs for your order will be calculated and displayed at checkout.
|
Product |
Service |
Est. Shipping time |
|
Stickers |
Royal Mail 1st Class (Larger orders may be automatically upgraded) |
1-2 Working days |
|
Planner Pouches Notebooks Planner Clips |
Royal Mail 1st Class (Larger orders may be automatically upgraded)
|
1-2 Working days |
|
Stationery Boxes |
Royal Mail Tracked 48 |
2-4 Working Days |
International Shipping
We offer international shipping worldwide.
Shipping charges for your order will be calculated and displayed at checkout.
Please note that due to Coronavirus and world conditions, international delivery may be subject to delays or restrictions. You can find a list of issues impacting shipments from the UK to your country here:
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
|
Region |
How We Ship (Depending on Order Size and requested service) |
Est. Shipping time |
|
Europe (EU) |
|
5 working days |
|
Europe (non-EU)
|
|
5-10 working days
|
|
West Asia (Formerly known as 'middle east') |
|
10-15 working days |
| Asia Pacific, Australia, New Zealand |
|
10-15 working days |
| USA |
|
10-15 working days |
| Canada |
|
10-15 working days |
| LATAM |
|
10-15 working days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Papermakery Ltd (Trading as Notes and Clips) is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email (UK) and 25 days (International), please contact us at hello@notesandclips.co.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please see our full policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@notesandclips.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@notesandclips.co.uk.